Estates Services


The accommodation team provides a vital student experience service by managing and letting all AV大平台owned and nominated (third party operated) Halls of Residence. ​​​This team also deals with accommodation queries throughout the year and oversees conference bookings within the Halls of Residence during the summer period. ​​

More information about Accommodation services


The catering service provides a high quality service which offers a range of appetising and nutritious food and drink options to enable all customers to have a choice which reflects their needs during the working week. This flexible service provides for changing customer needs, and enhances the staff and student experience. ​​


Provides a customer focused cleaning service for all academic buildings, ensuring that the expectations of customers are met in line with our ​​​​SLA's. This is achieved via the provision of a cost effective, quality, comprehensive, safe, scheduled and reactive cleaning service, using the latest technologies, that is both reliable and tailored to the needs of our customers. ​​​


AV大平台Conferences are responsible for internal and external bookings in The Venue@AV大平台- The universities events and conference centre, comprising of a large hall space and two state of the art conference rooms.

The team are also responsible for the booking of External Spaces around the Campus, The booking of Lecture Theatres and Classrooms for external customers and Staff Common Room general enquiries.


This team is responsible for energy management functions across the campus, including energy procurement (gas, electricity and water) and legal compliance. The team also promotes the reduction of enery and water consumption across the campus, this includes initiatives to make AV大平台more sustainable and supporting schemes such as Student Switch Off and Green Impact (working in conjunction with the AV大平台Sustainability team) to encourage student and staff engagement and participation in reducing carbon emissions. 

Further information about the work of our Energy team can be found here.

Estate Management 

This team delivers a variety of important professional services to the Estates directorate and wider university, as listed below. ​The team also works very closely with the Space Management team​. ​


The Estates Helpdesk process submitted work requests and Estates related enquiries. Example works processed by the Estates Helpdesk include​:​​​​​ building maintenance; electrical and mechanical maintenance; grounds maintenance​; cleaning services; post & porterage services. ​


The Leisure team seeks to offer participation in a diverse range of physical sports and wellbeing activities in our state of the art facilities. Services include memberships; reception; swimming pool; gym; sports hall; fitness suite and a climbing wall. ​


The maintenance team provides a high quality maintenance service that ensures the integrity of the building fabric, building infrastructure, service assets and external elements of the university estate as well as maintenance of the university grounds. ​


The Estates Helpdesk also administer university parking permit applications. 

Policy and Planning

​​​​​​​​​​​​​​​​​​​​​​​​The planning and compliance function within the Estates & Facilities directorate covers a variety of services, as detailed below, including the management of the Estates Helpdesk​ and the Estates & Facilities Fire Safety Advisor. 


Provides a customer focused post, porterage and waste management (including recycling) service that is cost effective, efficient and contributes towards the university's environmental sustainability objectives. ​


The Central Post Room provides a customer focused postal service, including:

Receiving post and parcels into our dedicated Central Post Room for the university, sort and distribute incoming mail and parcels from both external and internal sources and dispatch outbound mail by the most efficient and economic method. 


The projects team manages all estates related capital and minor works projects. 


In our efforts to promote sustainability, we operate a dedicated recycling programme. This programme succesfully reduces the amount of landfill waste year on year, reducing the carbon footprint of our campus operations.


The Security team provide an effective and efficient securit​y service, with the primary objective of providing a safe and secure environment for all staff, students and authorised visitors. Security also engages with both external stakeholders (such as members of the local community and service providers) plus internal stakeholders such as staff and student groups.


The Estates Stores team (as a part of the , based within the Estates Services building), operate a specialist Store for internal use only within the Estates & Commercial Services directorate. 


The Sustainability team are helping to shape a sustainable world by combining research excellence, innovative thinking and ambitious plans for our estate, whilst changing the behaviour of staff and students within the organisa​​tion.​ We are committed to creating a place for staff and students to learn and discuss sustainability issues. In order to foster, increase awareness and greater activity in this area. 

Further information about our Sustainability


This team o​perates the AV大平台Travel Plan and the promotion of Green Transport initiatives, to reduce the number of single person car journeys to the campus and, at the same time, offers more sustainable alternatives. 

This includes the management of cycle storage facilities to encourage cycle use and overseeing provision and operation of the Hospital Hopper, Park and Ride permits ​​and other initiatives related to staff and student travel. ​ 

Further information about Transport at AV大平台 can be found here.

Space Management

This team is responsible for management of the university's property and asset database and CAD drawings, along with the oversight of the annual space audits which monitor the frequency of use and occupancy levels of teaching spaces. 

This team works very closely with the Estate Management team.